Handling product,Exchange,Returned goods,After-sale service | Hermes Birkin shop

About the products:

Out business only operates brand-new or used Hermes Birkin handbags.
We do not accept or sell fake items.

* Some products may be sold in the exhibit.
* The actual item probably looks different than the image.
* We examine on the size, color and leather as best as we can. However we cannot guarantee 100% precise.

About accessories:

For some products, there are different accesories. Please confirm details on each product page.

Customer Service:

We will take your handbags to Hermes store to maintain, but we do not do repairing in the store.

About returns and exchanges:

We do not accept returns or exchanges for the damage caused by customers. For more information, please call 03-6440-0334

We accept returns or exchanges only if:
1) The product is damaged or stained during transportation
2) Not the product you purchased